1. PREAMBLE

– Pre-contractual information – Customer acceptance

The Customer acknowledges having been informed by the Vendor in a legible and comprehensible manner, by means of the provision of these General Terms and Conditions of Sale, prior to his immediate purchase or the placing of the order and in accordance with the provisions of article L 221-5 of the French Consumer Code:

– on the essential characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity enabling him to acquire the Products with full knowledge of the facts, regarding their conditions of use. The photographs and graphics presented are not contractual and do not engage the responsibility of the Vendor. It is the Customer’s responsibility to refer to the description of each Product to know its properties and essential particularities.

– on the price of the Products and the application of a personalized price on the basis of automated decision-making and related costs or, in the absence of payment of a price, on any advantage provided instead of or in addition to the price and on the nature of this advantage;

– terms of payment, delivery and performance of the sales contract;

– in the absence of immediate execution of the sale, on the delivery times of the Products ordered;

– the Vendor’s identity and contact details;

– on the existence and terms of warranties (legal warranty of conformity, warranty against hidden defects, any commercial warranties) and, where applicable, after-sales service;

– on the possibility of having recourse to a consumer mediator, whose contact details appear in these General Terms and Conditions of Sale, under the conditions set out in the Consumer Code.

– on the right of withdrawal (existence, conditions, deadline, procedures for exercising this right and standard withdrawal form), termination procedures, handling of complaints and other important contractual conditions and, where applicable, on the costs of using distance communication technology, the existence of codes of good conduct and deposits and financial guarantees;

– on accepted payment methods.

The fact that the Customer places an order on the Site implies full acceptance of these General Terms and Conditions of Sale and the obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the right to invoke any contradictory document which would be unenforceable against the Vendor.

 

1.1 Identity of the Seller

www.gisele-delorme.com (hereinafter referred to as the “Site”) is the e-commerce site of Gisèle Delorme Instituts (hereinafter referred to as G.D.I.), a Société par Actions Simplifiée with share capital of €72,500, headquartered at 88 bis, rue Michel Ange, 75016 Paris (France), registered with the Paris Trade and Companies Registry under number 883 094 591 000 12 with VAT number FR94883094591.

1.2 Buyer’s identity

The term “Buyer” refers to any natural person purchasing the products sold (hereinafter the “Products”) on the Site.

It is specified that the Buyer is a natural person who is a final consumer or acts for a final consumer, based within the EU, Monaco and Switzerland and having the legal capacity to contract. Therefore, the Buyer :

  • By accepting the present General Terms and Conditions of Sale, declares and guarantees that the purchase of Products on the Site is not related to a commercial activity and is limited to personal use;
  • Shall refrain from reselling the Products purchased on the Site or from selling the free samples provided at the time of purchase on the Site, on pain of being held civilly liable.

In general, G.D.I. reserves the right to refuse any order for Products that are abnormal in quantity and/or for an amount that G.D.I. considers unusual.

1.3 General Terms and Conditions of Sale (hereinafter referred to as G.T.C.)

These General Terms and Conditions of Sale define the terms and conditions of the online sale of Products on the Site. They may be printed and retained by the Buyer but may not be modified. They apply for the exclusion of any other document.

By checking the box provided for this purpose, the Buyer acknowledges having read and expressly accepted them, without this acceptance being conditional on a signature of any kind on the part of the Buyer.

G.D.I. reserves the right to modify the General Terms and Conditions at any time and without prior notice, it being specified that those applicable to the transaction are those accepted by the Buyer when placing the order.

1.4 Product information

The Buyer can view the characteristics and prices of the Products he/she wishes to purchase by clicking on them on the Site.

G.D.I. reserves the right to modify the assortment, presentation or price of Products at any time. However, the information on the Products and the prices applied are those displayed on the Site at the time the Purchaser validates his/her order.

Furthermore, G.D.I. cannot be held responsible for any discrepancies between the descriptions of the products presented on the Site and those delivered, insofar as the errors do not concern the essential characteristics of the product, within the meaning of Article L111-1 of the French Consumer Code.

The photographs, images or drawings illustrating the Products are not contractual.

1.5. Customer service

The contact form is available on the Site under the heading “Contact” as well as in your customer area.

You can reach us on +33 (0) 1 73 75 31 57 from 10 a.m. to 5 p.m. Monday to Thursday and from 10 a.m. to 1 p.m. on Friday or leave us a message at any time outside these hours.

If you have the opportunity, please use the “CONTACT” section on the Site. This service automatically generates email which will be read by two people at the same time, so that we can deal with your requests quickly.

 

  1. ORDER

2.1. Ordering stages

The Buyer selects the Product(s) of his/her choice and adds them to the “Your basket” section. There, he/she can check the details of his/her proposed order and modify it at any time.

The Purchaser must then validate his/her contact details, billing address, delivery address and method, as well as the chosen payment method.

From the moment the Buyer confirms his/her order by clicking on the “Pay” icon, he/she is considered to have definitively accepted the content and conditions of his/her order, as well as the prices, characteristics, quantities and delivery times of the Products ordered. The order is then definitive.

2.2 Order confirmation

G.D.I. sends the Buyer an e-mail summarizing the terms and conditions of the order. The Buyer can follow the progress of his order and download his invoice in the “Your account” section of the Site.

2.3 Unavailability of Products

In the event of unavailability of one or more Products after the order has been placed, the Buyer will be informed of the consequences for his/her order, at the latest at the time of delivery. Only Products delivered will be invoiced.

2.4. Order cancellation

G.D.I. reserves the right to cancel any order for legitimate reasons in accordance with article L 121-11 of the French Consumer Code and in particular:

  • orders from professionals, orders of an abnormal nature (as per art.1.2);
  • if the information provided by the Buyer is incomplete or inaccurate;
  • in the event of non-payment or partial payment of sums due by the Buyer.

The Buyer may cancel his order by exercising his right of withdrawal under the conditions set out in article “6. RIGHT OF WITHDRAWAL”.

 

  1. PRICE

The prices shown on the Site are in Euros, all taxes included, and are subject to change during the year, it being understood that the products ordered are invoiced at the prices in force when the order is registered. They do not include shipping costs, which are invoiced in addition to the price of the Products purchased, depending on the amount of the order.

Shipping costs will be indicated before the Buyer registers the order.

Prices include the value-added tax (VAT) applicable on the date of the order. Any change in the applicable rate will be automatically reflected in the price of the Products offered on the site but cannot be applied to orders in progress once payment has been made.

 

  1. MEANS OF PAYMENT

4.1. Accepted cards

Orders may be paid for by credit card belonging to one of the CB, Visa, Mastercard or American Express networks. Payment by cheque is not accepted. We remind you that in accordance with article L.132-2 of the French Monetary and Financial Code, the commitment to pay, given by means of a bank card, is irrevocable. By communicating his/her credit card details, the Buyer authorizes his/her credit card to be debited. The Purchaser must provide his/her credit card number, expiry date and cryptogram number (3-digit number on the back of the credit card or 4-digit number on the front of the American Express card).

4.2 Transaction in encrypted mode

The entire transaction is encrypted. The Buyer’s bank details do not pass through the Site but through the secure payment platform of the service provider STRIPE. The Buyer guarantees G.D.I. that he/she has the necessary authorization to use the method of payment he/she has chosen. To facilitate the purchasing process on the Site, the Purchaser will be able to save his/her credit card details in encrypted and secure mode via the “My saved credit cards” option. If the Purchaser no longer wishes to use this option, he/she may delete his/her credit card details or create new ones at any time in the “Payment method” section of the purchase procedure.

4.3. PayPal terms and conditions

The Buyer may pay for his orders by PayPal provided he has an account with PayPal. Please note that PayPal’s General Terms and Conditions of Use apply.

 

4.4 Credit card transaction fees

In all cases, G.D.I cannot be held responsible for transaction fees charged by the issuer of the Buyer’s card or PayPal account.

 

  1. DELIVERY

5.1. Terms of delivery

Orders can only be delivered to member states of the European Union, Monaco and Switzerland (excluding Madeira, the Azores, the Canary Islands and San Marino).

At the time of ordering, the Purchaser may choose the delivery method that suits him/her best.

5.2. Delivery times

The delivery time for Products depends on the option chosen by the Buyer when placing the order. In any event, except in the event of stock shortage or force majeure, transport and/or postal service strikes, Products will be delivered to the Purchaser no later than thirty (30) days after confirmation of the order.

If the Products are returned to G.D.I. because the Purchaser has not taken possession of the package containing the Products, the Purchaser will be reimbursed for the order, delivery charges deducted.

5.3. Checking the order on receipt

The Buyer must immediately check the condition of the parcel to be able to express any reservations directly to the delivery service provider when the parcel is handed over. The Buyer must then check the conformity of the delivery with his order and inform G.D.I.’s Customer Service as soon as possible of any anomaly or non-conformity.

 

  1. RIGHT OF WITHDRAWAL

6.1. Right of withdrawal

The Buyer has the right to withdraw from his order without giving any reason within fourteen (14) calendar days from the date of receipt of the order. If the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended to the next working day. To exercise this right, the Buyer must, before the expiration of the withdrawal period, inform G.D.I. of his wish in an unambiguous statement via :

  • the retraction form available on the Site in the “Your Account” section;
  • or a letter or e-mail addressed to the G.D.I. Customer Service Department (see article 2.4 of these G.S.C.), including name, postal address and, where available, telephone number, order number and e-mail address.

6.2. Product returns

Within a maximum period of fourteen (14) calendar days from the date of the withdrawal request, the Product(s) concerned – together with all other items supplied with the purchase of the Product(s) concerned and in the original, undamaged box – must be returned using the return label sent to you. For reasons of hygiene, products must be returned in their original packaging, complete, intact and in perfect condition for resale. Opening these products makes them unsuitable for further sale. Any Product that has been opened or damaged, or whose original packaging has been damaged, will not be reimbursed, taken back or exchanged. Should a box or set be returned, it is imperative that the entire box or set be returned.

6.3. Refund conditions for Products

Any return accepted by G.D.I. will result in the reimbursement of the Products returned as well as the standard delivery costs (except in the case of partial returns) within a maximum period of fourteen (14) calendar days from the date of the qualitative and quantitative verification carried out by G.D.I. It should be noted that in accordance with article L. 121-21-4 of the French Consumer Code, only the standard delivery costs will be considered. Packages sent postage due or cash on delivery will not be accepted. Products not accepted will be returned carriage forward to the Buyer.

6.4. Recalculation of free delivery in the event of a return

If the value of the returned products brings the initial order below the free delivery threshold, a refund will be made, less the delivery charges that should have been applied at the time the order was placed.

 

  1. LEGAL WARRANTY FOR CONFORMITY AND HIDDEN DEFECTS

G.D.I is liable for defects in the conformity of the Product in accordance with Articles L. 217-4 et seq. of the French Consumer Code, and for hidden defects in the product sold in accordance with Articles 1641 et seq. of the French Civil Code.

To invoke one or other of the guarantees set out below, the Buyer may go to the “Your account” section on the Site or use the returns form included in the parcel.

When the Buyer is acting under a legal warranty of conformity within the meaning of Articles L. 217-4 et seq. of the French Consumer Code, he:

  • has a period of two years from the delivery of the Product to act,
  • may request the replacement of the non-conforming Product or the cancellation of the sale and have the price refunded,
  • is exempt from proving the existence of the product’s lack of conformity for a period of twenty-four months from delivery of the product.

Should the Buyer decide to invoke the legal warranty against hidden defects as defined in articles 1641 et seq. of the French Civil Code, he/she may ask for the sale to be rescinded, and the purchase price returned.

For any complaint, the Buyer may contact G.D.I. via the “CONTACT” section of the Site.

 

  1. LIMITATION OF LIABILITY

8.1. Liability for damage

G.D.I. shall not be held liable in the event of damage resulting from fraudulent intrusion by a third party leading to modification of the information made available on the Site, in the event of fault on the part of the Buyer, or in the event of force majeure as defined by law and the Courts.

8.2. Liability for non-performance

If G.D.I. should nevertheless be held liable for any prejudice suffered by the Buyer as a result of the non-performance or poor performance of its services, such liability is limited to the amount of the order paid by the Buyer to G.D.I.

8.3. Limitation of liability

G.D.I. cannot be held responsible for any damage, theft or break-in at the delivery address in connection with the delivery.

 

  1. GENERAL

9.1. Application of the G.T.C.

The fact that G.D.I. does not invoke a provision of the G.T.C. against the Buyer shall not be construed as a waiver of the right to invoke said provision.

9.2 In the event of nullity of a provision

If any provision of the G.T.C. is declared void in whole or in part, the other provisions and the other rights and obligations arising from the G.T.C. shall remain unaffected and applicable.

9.3. Contractual recognition of electronic correspondence

In general, it is expressly agreed between G.D.I. and the Buyer that electronic mail (e-mail) will be deemed authentic between the parties, as will the automatic recording systems used on the Site, particularly regarding the content and date of the order.

 

  1. PERSONAL DATA

G.D.I. respects your right to privacy and the protection of your personal data. The information collected is subject to computer processing necessary for the management and follow-up of orders as indicated in article 1 hereof.

The recipient of this data is G.D.I. and its service providers for the execution of the Order. Data may be transmitted to partners selected by G.D.I. for the purpose of managing consumer accounts. This data will be kept for a period required to comply with G.D.I.’s legal obligations or for a maximum of five years from the last purchase/contact.

In accordance with the regulations on the protection of personal data (in particular Regulation (EU) 2016/679 of April 27, 2016), the Buyer has a right to access, rectify, delete, portability of data, limit or oppose the processing, by sending an e-mail in the “CONTACT” section or a letter, accompanied by a photocopy of his/her ID, to the following address: G.D.I. – 88 bis, rue Michel Ange, 75016 Paris (FRANCE). The Buyer also has the right to lodge a complaint with a competent supervisory authority

For more information about G.D.I.’s Privacy Policy and cookies, the Buyer may access the following link: https://www.gisele-delorme.com/fr-FR/personnal-data.

 

  1. THE PURCHASER’S RIGHT TO OBJECT TO TELEPHONE CANVASSING

G.D.I. respects your right to privacy. The company will not solicit you.

G.D.I. would like to remind you that you have the option of registering free of charge on the BLOCTEL telephone anti-solicitation list (www.bloctel.gouv.fr) in order to no longer be telephonically approached by a professional with whom you have no current contractual relationship, in accordance with French consumer law no. 2014-344 of March 17, 2014. Any consumer has the option of registering free of charge on this list at www.bloctel.gouv.fr.

 

  1. CUSTOMER REVIEWS PUBLISHED ON THE SITE

Customers can leave opinions and recommendations on the site concerning the skincare products marketed on the Gisèle Delorme brand merchant site. This possibility is open to customers who have purchased their product on the site and who have created an account on the site in accordance with the terms of the general conditions of sale and the legal notice.

These notices must comply with the legal provisions governing privacy, the right of expression and competition law.

By publishing on the site, authors acknowledge that they are solely responsible for the content they leave. Nevertheless, G.D.I. reserves the right to moderate the content of notices.

The opinions and recommendations published are considered non-confidential and G.D.I is free to use them for any purpose whatsoever, without limitation.

 

  1. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

13.1 Prohibition of reproduction

The Site and all elements accessible on the Site are the exclusive property of G.D.I. It is strictly forbidden to distribute, modify, transmit or reproduce the Site, in whole or in part, in any form whatsoever. The insertion of hypertext links to all or part of the Site is forbidden without the prior written consent of G.D.I.

13.2. Trademark law

G.D.I. is also the owner of the trademarks on the Site, which are regularly registered with the Institut National de Propriété Intellectuelle, as well as any other intellectual property. The Buyer undertakes not to make any use whatsoever of G.D.I.’s trademarks and more generally to infringe G.D.I.’s intellectual and industrial property rights.

 

  1. APPLICABLE LAW / JURISDICTION / MEDIATION

14.1 Jurisdiction

These General Terms and Conditions of Sale are governed by French law. Any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the Commercial Court of Paris.

14.2. Recourse to mediation in the event of a dispute

The Buyer may have recourse to consumer mediation to resolve any dispute he may have with GISELE DELORME PARIS, provided (i) he has first referred the matter to GISELE DELORME INSTITUTS in writing and no solution has been found and (ii) his referral is not manifestly unfounded or abusive.

In accordance with order no. 2015-1033 of August 20, 2015 and implementing decree no. 2015-1382 of October 30, 2015, any so-called consumer dispute or litigation, subject to article L.152-2 of the Consumer Code, may be settled out of court by mediation with the CMAP – Centre de Médiation et d’Arbitrage de Paris.
The consumer must have already contacted GISELE DELORME INSTITUTS and not received a response or satisfaction to his or her complaint before referring the matter to the CMAP. To submit your dispute to the mediator, you can :
– fill in the form on the CMAP website: www.cmap.fr tab “vous êtes : un consommateur” ;
– send your request by post or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or send an email to consommation@cmap.fr.
Whichever means you use to contact CMAP, your request must contain the following elements to be processed rapidly: your postal, e-mail and telephone details, as well as your name and address, a brief statement of the facts, and proof of prior contact with our company.

The French courts shall have exclusive jurisdiction over any dispute arising hereunder, even in the event of warranty claims or multiple defendants.

 

[Update: March 14, 2025]